Guarantees_Warranties

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#1 PRODUCT EXCELLENCE GUARANTEE

Every product you buy from this website and or any one of our catalogs must be free of defects or you may return it immediately to your retaler for replacement.

#2 LIMITED LIFETIME FASHION JEWELRY GUARANTEE

Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement* or repair even if gem or simulation is missing, and even if damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Simply return the jewelry item postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the item. Include $7.50 per item, to cover cost of handling, return postage and insurance. Replacement will include a new Guarantee Certificate. This guarantee covers all costume jewelry of up to and including $49.95 retail value. This guarantee does not cover any 10k, 14K gold, genuine diamond, sterling silver or cubic ziconia.

#3 FINE JEWELRY LIMITED GUARANTEE

Our Fine Jewelry is guaranteed to be as described.

If not completely satisfied, return merchandise within five days of delivery for replacement or full refund.*

Jewelry must be returned directly to distributor in its original condition, with the original sales slip.

*Certain limitations apply to the following custom-made items: Special-size rings are not cancelable or returnable for refund.

IMPORTANT NOTE: For Guarantees #4 through #6—Before returning quartz analog watches or clocks, please make sure the problem is not simply dead batteries (not covered by the guarantees).

#4 TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE

We will repair at no charge the mechanism of any watch purchased from us, which proves defective within 2 years of purchase date. Simply return the watch postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the watch. Include $5.00 per item, to cover cost of handling, return postage and insurance. This Guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This Guarantee does not cover broken crystal or worn watchbands. To replace either, remit an additional $2.50 for crystal, or leather, or plastic watchband with your Certificate. To replace metal, special decorative or jeweled ladies' watchbands write Customer Satisfaction for a price quote. This Guarantee does not cover analog quartz watches – (See Guarantee #4). This guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch.

#5 ONE-YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE

Your quartz analog watch movement is guaranteed for 1 year from date purchased against any failures due to defective materials or workmanship, and will be repaired or replaced* provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, simply return the watch with $7.50 per item, to cover handling, return postage and insurance, along with the Guarantee Certificate to Customer Satisfaction P.O. Box 1600, Woodland Hills California 91365. To replace bands or crystals that are broken or worn, remit an additional $2.50 each with your Guarantee Certificate. To replace metal, special decorative or jeweled ladies' watchbands write Customer Satisfaction for a price quote. This guarantee does not cover watches that have their own for a price quote. This guarantee does not cover watches that have their own Manufacturer's Guarantees and service center locations included with each watch.

#6 ONE-YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE CERTIFICATE

We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase date. Simply return the wall clock, postage prepaid and insured to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365 with the Guarantee Certificate that accompanied the wall clock. Include $12.50 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.

#7 THREE-YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY WARRANTY

Your Cubic Zirconia (CZ) costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid and insured, with the Guarantee Certificate and your check or money order for $5.00 per item, to cover handling and return insured postage to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365.

#8 ONE-YEAR 35MM CAMERA LIMITED WARRANTY

Your 35mm camera is warranted to be free from original defects in workmanship and materials for 1 year from purchase date. Note: This warranty does not cover any damage that might be caused by abuse or improper use. Your camera will be repaired or replaced*. Simply return the camera, postage prepaid and insured to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Warranty Certificate, a copy of your invoice or sales receipt and your check or money order for $5.00 per item, to cover handling, return postage and insurance.

Substitutions

We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated in the catalogs and website are actual photos of the products (scanning formats, some pictures may appear distorted) available at time of printing/ posting. An updated version may be substituted at a later date. Products depicted on packaging may very slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box. All the sizes of the products indicated or shown in the catalog and website are close approximations. Although our staff of proofreaders works diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors.

*Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value.